QuadraCRM|4.0 was built by Support Professionals and is a suite of ASP Applications and helps businesses of any size and industry to easily coordinate, track, and report their support requests, projects and CRM activities. Online and in realtime. We have a proven record of increasing support productivity, reducing costs and improving customer satisfaction in companies and organizations around the world. Used as bundle with other Quadra Applications, hosted on demand, or standalone, QuadraCRM 4.0 helps you to discover the new power of E-Support.
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KNOWLEDGE MANAGEMENT
SUPPORT ARTICLES
Technicians and Supervisors are able to upload useful support articles and news into the knowledge database and refer to them within a ticket or open them directly when they are chatting online with the client.
SUPPORT LINKS
Technicians and Supervisors are able to feed useful support links into the knowledge database and refer to them within a ticket or open them directly when they are chatting online with the client.
SUPPORT FORUMS
Administrators and Supervisors are able to create an unlimited number of support forums. All users are able to create topics and threads online. All Support Forums are searchable.
OVERALL KNOWLEDGE SEARCH
Supervisor and technicians are able to search all knowledge tables and retrieve the results from tickets, articles, links and forums on one page.
NEW:Let your clients create tickets by email. All you need is a dedicated email address. If you want to try it please send an email to support@quadraCRM.com and login to the tech area through our demo page to see your created ticket.
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BENEFITS OF Quadra CRM 4.0
Rapid setup and deployment in less than an hour.
Browser based - no client software required.
Four levels of access/permissions (User/Tech/Supervisor/Admin)
Little or no training required
Mix and match administrators assigned to each sub-account
Real time system status
Any time anywhere access via the Internet
Setup assistance and ongoing support
No long term contracts, service is on onetime fee basis
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